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Terms & Conditions
Updated on: 16th February 2017
Terms of Service
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Return and Refund Policy
If you suspect you have a disease or health-related condition of any kind, you should contact your healthcare professional immediately. Please read all products' packaging carefully and consult with a healthcare professional before starting any diet, exercise, and supplementation or medication programme. Each person is different, and the way someone reacts to a particular product may be significantly different from another. Oxford Biolabs shall have no liability to you as a publisher of information, or seller of any products or vendor services, including, without limitation, any liability for any defective products.
Oxford Biolabs makes no warranty of any kind, express or implied, with respect to (a) the operation of this website, or (b) products, information or services displayed or sold on this website including any warranty of merchantability or fitness for a particular purpose Oxford Biolabs is providing this site and its contents on an "as is" basis and makes no representations or warranties of any kind with respect to this or its contents.
Under no circumstances, including, but not limited to negligence, shall Oxford Biolabs, its subsidiaries or affiliates be liable for any direct, indirect, special, incidental or consequential damages, arising out of the use, or the inability to use, the materials published on this website. We do not warrant and shall have no liability regarding information provided in this site regarding recommendations for supplements for any and all health purposes. As is clearly stated, this information is provided solely as information for our customers to use when discussing a regimen with their healthcare practitioners.
Except as specifically stated on this site, neither Oxford Biolabs, its subsidiaries or affiliates, nor any of their directors, employees or other representatives will be liable for damages arising out of or in connection with the use of this website. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties. Oxford Biolabs liability to you shall in no event exceed the amount of the products in dispute.
We will try to place the proper warnings and product interactions throughout this website, but inevitably we will fail to cover all subject matter. Each person is different, and the way someone reacts to a particular product may be significantly different from another. You should always speak with a healthcare practitioner before taking any dietary, nutritional or herbal supplement.
We do not make any claims to the effectiveness of the products contained in this website. If you have an acute or chronic problem, please see a professional healthcare practitioner.
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Consult your own physician, other healthcare practitioner regarding the treatment of any medical condition. The information on this website is not a replacement for a thorough consultation and examination from a licensed healthcare professional.
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The information provided here is not meant to replace sound medical advice. It is by no means conclusive, and does not guarantee results. It is not meant to take the place of medical treatment, or to be used as a prescription for a remedy of disease.
No persons associated with Oxford Biolabs will be held liable or responsible for any form of use or misuse of any product, whether the information was gathered from this website or not.
YOU SHOULD CONSULT WITH A HEALTHCARE PROFESSIONAL BEFORE STARTING ANY DIET, EXERCISE, AND SUPPLEMENT MEDICATION PROGRAM.
Shipping and Delivery
At Oxford Biolabs we try to deliver your supplies anytime anywhere.
Save on Shipping
Because international shipping costs are high, you may prefer ordering multiple month supplies at once to save on shipping costs to take advantage of a preferential rates. Free shipping cost is available for each customer and depends on total order value. Please find the up-to-date shipping rates here:
Delivery Options and Times*
International orders are shipped no later than 1 business day after receipt and credit authorisation. We deliver using internationally reputable couriers. Average delivery time is 7 to 10 days. Oxford Biolabs issues shipping confirmation e-mails with tracking numbers to customers who provide an e-mail address.
Customers are responsible for any import taxes, customs duties, sales taxes and any other levies that may be assessed by the local country.
Customers are responsible for making sure that they are allowed to import our dietary supplement and cosmetic products. If customs in your country returns your order to us for any reason, we will refund to your credit card account the total of your purchase minus twice your shipping charge (because we must pay our carrier the same shipping charge to return the order to us), plus any other charges incurred, such as quarantine or warehousing fees assessed by Customs in your country.
Multiple Shipping Addresses
To ship to more than one address, please place a separate order for each shipping address.
If you have questions about your order, you may e-mail your enquiry to [email protected] . Customer service hours are as follows:
- 7 a.m. to 5 p.m. Pacific Time, Monday through Friday.
- UK (GMT): 7 a.m. - 5 p.m.
- Europe (CET): 8 a.m. - 6 p.m.
The TRX2 Money-Back Guarantee
Oxford Biolabs's 60-day money-back guarantee on unopened and unused product is available to all international customers. If you decide to return an order for any reason, your credit card account will be fully credited for the amount of the purchase (excluding shipping - see details under Shipping Restrictions).
E-mail [email protected] to obtain a Return Merchandise Authorisation form. Unless otherwise indicated on the invoice you received with your package, return the bottle(s) with the unused contents to:
For non-North America customers:
Oxford Biolabs Ltd.
c/o Mailcom AG
For North America (USA, Canada, Mexico) customers only:
Oxford Biolabs USA LLC
1492 Kleppe Lane
Sparks, NV 89431
Oxford Biolabs Ltd (“Oxford Biolabs” – the company behind TRX2®) is committed to ensuring satisfaction for all customers who purchase its products.
Oxford Biolabs Returns Policy
For non-US customers:
Oxford Biolabs Ltd.℅ Mailcom AGLise-Meitner-Str.482216 MaisachGermany
Oxford Biolabs Ltd.
℅ PickPackDespatch Ltd
Unit 5, Mead Park
Thorpe Mead, Banbury
OX16 4RY, UK
For US customers only:
Oxford Biolabs USA LLC1492 Kleppe LaneSparks, NV 89431US
Defining Returns and Cancellations
Details of the Oxford Biolabs Returns Policy
Please note: For our physical products we can only refund you for unopened and unused products. Products that have been opened or used are excluded from our refund policy. Please be advised that the breaking of a seal used on the outer packaging of our products shall be regarded as that the products have been opened.
Payouts from that sale are debited back out of the corresponding vendor and affiliate accounts.
Reasons Why a Sale May Be Refunded
Oxford Biolabs Cancellation Policy
A customer may cancel an auto-delivery programme at any time. A cancellation means that no future charges will be made to the customer’s account. The cancellation of an auto-delivery programme does not generate a refund.
Abuse of the Returns Policy
Customers requesting serial or repeated returns may be blocked from making further purchases.
Note to Oxford Biolabs Customers
The Return Policy and the Cancellation Policy are part of, and incorporated within, the Oxford Biolabs' Terms of Service. As a condition of registering with Oxford Biolabs and using the Oxford Biolabs Services, you expressly acknowledge that you have read and understood the Oxford Biolabs Returns Policy and Oxford Biolabs Cancellation Policy and you agree to be bound by the terms and conditions contained within. If at any time you disagree with the Oxford Biolabs Returns Policy and/or Oxford Biolabs Cancellation Policy or any part of it, your sole remedy is to cease all use of the Oxford Biolabs Services and terminate your account. Please note, however, that any transactions, which occurred prior to the date of such termination, shall be governed and controlled in full by the terms of this Oxford Biolabs Returns Policy and Oxford Biolabs Cancellation Policy.
Why do you recommend taking TRX2® Molecular Food Supplement for Hair with meals?
We recommend taking TRX2 ® Molecular Food Supplement for Hair with meals as occasionally customers have reported an upset stomach when ingesting the supplement without food. TRX2 ® Molecular Food Supplement for Hair is absorbed more efficiently into the bloodstream when taken together with food.
Are your food supplements approved by any regulatory agency such as the FDA, the MHRA or the European Food Standard Agency?
Our food supplements are a non-prescription food supplement products. They are therefore sold in accordance with major international food directives, such as the EC (European Community) Food Supplements Directive 2002/46/EC and the Dietary Supplement Health and Education Act, passed by the United States Congress in 1994. This Act, for instance, allows marketing of dietary supplements without prior approval by the U. S. Food and Drug Administration (FDA). However, the FDA still exerts general oversight over product safety and supervises the marketing claims made for dietary supplements.
What will future TRX2® products address?
Our researchers, along with several other members of the scientific community, have demonstrated that as people experience hair loss the function of potassium channels within hair follicles diminishes. The effect is impaired membrane potential and interrupted ion transportation across the hair follicle’s cellular membranes – resulting in shrinking follicles and thinning hair.
TRX2® Molecular Food Supplement for Hair addresses this phenomenon, but yet may be unable to restore thick, terminal hair growth to customers with severe hair loss (Norwood 5-7). Therefore, although the launch of our first products utilising our proprietary technology is extremely exciting for us, we’re not done yet. Oxford Biolabs has an ongoing programme of pre-clinical and clinical research focused towards refining our understanding of the molecular mechanisms behind hair loss and, ultimately, developing a cure.
Please refer to our TRX2® Research page for details on past and ongoing studies.
What do regulatory agencies, such as the FDA and FSA, advise with regard to evaluating and buying dietary supplements
The United States Food and Drug Administration (FDA) offers “Tips for Dietary Supplement Users” at:
Can we see before and after photos for TRX2® Molecular Food Supplement for Hair?
Do you have plans on selling your products outside your online store?
To get a list of physical locations that sell our products, please e-mail us at [email protected] and provide us with your city, province and country.
Should I take TRX2® Molecular Food Supplement for Hair in the morning or in the evening, when is the best time?
It doesn’t really make a difference at which time of the day you take TRX2®. However, it is important to take it together with food in order to increase the body’s absorption of the ingredients contained in TRX2®. Most customers choose to take TRX2® during breakfast. Others prefer to split up the 3 capsules across the day (e.g. 2 in the morning and 1 in the evening).
Ultimately, the best time for taking TRX2® is totally up to you and best results, depending on your metabolism, may be different from customer to customer.
What does “chronic medication” mean?
“Chronic medication” refers to any prescription drugs a customer may use. We are legally bound to advise our customers to always disclose any dietary changes to their doctor or healthcare professional when on chronic medication. This is good practice as well as in your own interest (for example if your chronic condition is connected to any dietary issues).
At what age should one start taking TRX2® Molecular Food Supplement for Hair?
TRX2® is beneficial for all age groups. We tested our supplement in a variety of patient groups, but found it was most effective for those patients with Norwood Hair Loss Patterns 1-4 (shown here: http://www.americanhairloss.org/men_hair_loss/the_norwood_scale.asp).
Young men who are just beginning to lose their hair will see minimal regrowth (because only a minimal amount of hair has been lost); however, they can expect their hair shedding to decrease and their hair volume to increase. Middle-aged men will see similar benefits, although those with very extensive hair loss (Norwood Patterns 5-7) will not be able to regrow all of their hair. Nonetheless, our product has been administered to older males with noticeable hair loss and the results have been quite good.
Can we see your clinical trials results?
All our studies are published on our website as and when they are fully conducted and analysed. For more information please refer to http://oxfordbiolabs.com/oxford-research
How many capsules per day should I take?
One bottle which contains 90 capsules will last 30 days (taking three capsules a day is the recommended quantity). It takes most patients about 5 months (5 bottles) to see results, but some patients report results in as little as three months (for others it takes longer). This discrepancy is largely dependent on a person’s metabolism and genetic predisposition.
Some customers increase the quantity to 4 capsules per day and report an improved efficacy compared to the recommended quantity. However, all our data is based on the dose of 3 capsules per day – there should be no need to increase the quantity (unless you are overweight or have a large body weight).
Some customers, especially those with a light body weight or those sensitive to one of TRX2®’s ingredients (e.g. Niacin), decrease the quantity to 2 capsules per day without compromising on efficacy.
TRX2® and hair dyes
Hair dyes, especially permanent ones, have a side effect of hair loss due to the abrasive and damaging chemical ingredients they contain, e.g. ammonia and peroxide. One of the factors is also misuse or overuse of hair dye treatments, e.g. leaving dye on too long or mixing the formula incorrectly, so following directions is important.
Semi-permanent hair dye has fewer chemicals and has no ammonia. Henna hair dye is highly recommended as a good alternative since it contains all natural ingredients.
As long as the hair follicles haven’t been damaged underneath the scalp, new healthy hair should return on its own in several months. If the follicles have been severely damaged for some reason, hair regrowth may not be possible.
I need to change my shipping address…How do I do this?
If you need to change your shipping address, you can log in online through your profile and make the change yourself, but we ask that you please also e-mail us at [email protected] with your new shipping address so that we can confirm it has been updated in our system.
Can you ship my order at a faster rate to me?
Once we receive and process your order, it is then sent to our shipping department. Once they receive the order, it is shipped within 24-48 hours. The destination country will determine how long it will take for you, the customer, to receive the order.
Does “Complete” status mean the product is being shipped already?
“Complete” status means that we have already received your order.You will receive an e-mail notification once your product is already being shipped.
Why do you ship every 80 days instead of every 90 days?
The reason why we ship every 80 days (instead of every 90 days) is to compensate for shipping delays. We ship from several warehouses in the UK, Germany and the US but we have experienced that sometimes delivery companies can take up to 2 weeks for delivery. Also we believe it does make sense to accrue some backup capsules/supplies over time in order to compensate for such shipping delays when they happen or to compensate for other losses.
Whilst can’t change subsequent billing/shipping cycles to 90 days due to payment limitations, we are able to skip a quarterly shipping/billing cycle at any stage in the case when sufficient reserve supplies have been built up over time.
How long before I receive the product?
International orders are shipped no later than 1 business day after receipt and credit card authorisation. Average delivery time is 1 to 2 days (Germany and some UK), 3 to 5 days (UK), 5 to 7 days (European Union excluding Germany and UK), 7 to 10 days (United States, Japan, International – all others). Oxford Biolabs issues shipping confirmation e-mails with tracking numbers to customers who provide an email address.
Do you deliver to ALL countries?
We will deliver your supplies anytime, anywhere. We ship our products worldwide.
My tracking link doesn’t work? What do I do?
When you place an order for our products, you will receive an e-mail once your order is shipped with a tracking link so that you can follow your package right to your doorstep. If for some reason your tracking link doesn’t work, please contact us at [email protected] and we will get you an updated tracking link right away.
How can I ask for a refund?
Our products come with an offer of a 60-day money back guarantee. If you are not completely satisfied with the product or if it is causing you any discomfort or other side effects please contact us and return your unused bottle/s. We will refund the purchased price of any unopened and unused bottles.
Auto-Delivery Supersaver Programme
If you subscribe to our Auto-Delivery Supersaver Programme, we will ship a 3-month supply of the products from one of our great package offers to you every 80 days for a combined saving of up to 32%. Also, for any of our future products, you will receive one free sample as soon as available.
Your payment will be charged every 80 days on a recurring basis (usually one day prior to shipping).
There is no minimum time commitment. To cancel or suspend shipments, simply contact Customer Service via [email protected] at least 14 days prior to your next scheduled shipping/billing date.
Please keep your credit card and shipping address current. If your information changes, including card expiration, please contact Customer Service to submit the updated information.
I want to cancel my subscription/3-month supply order.
You may do so by contacting us at: [email protected]. Due to the number of customer messages that we receive, please give us some time to reply. Rest assured that every message will be attended to.
How do I access my programme subscription?
Under the Auto-Delivery Supersaver Programme, automated shipping/billing has been setup. Furthermore, you can log in to your account (or open one in case you haven’t yet done so) to track your order status.
Can I cancel my subscription?
Cancellation of your subscription (i.e. automated shipping/billing every 80 days) is possible and can be done at any time, BUT once cancelled, we will not be able to reverse it and any accrued programme benefits will be lost. The programme is designed for your comfort so that you don’t have to worry about re-ordering and ensures a constant supply of our supplements and other products.
TRX2® and other treatments/supplements
TRX2® supplements and hair transplantation
We can’t give you an advice on when to start TRX2® supplementation after hair transplant.
Please consult with your doctor or healthcare professional.
Can I take TRX2® Molecular Food Supplement for Hair along with vitamin supplements?
Yes. In fact, Oxford Biolabs' Scientific Advisory Board recommends that healthy adults take a multivitamin in addition to their regular TRX2® supplement in order to avoid any vitamin shortages. The following vitamins and minerals have been shown to play a role in hair growth (look for them when choosing a multivitamin product):
Vitamin AVitamin EVitamin B1Vitamin B2Vitamin B3Vitamin B5Vitamin B6Vitamin B12BiotinCopperSilica / Silicious earth
When using TRX2® in combination with a multivitamin please make sure that your total daily intake does not exceed the daily recommended amount of an individual compound or vitamin. Please note that Oxford Biolabs does not promote any specific ingredient, regimen or use, and you should always consult a doctor or healthcare professional if you are not sure about something or when using TRX2® in combination with a prescription medicine or other treatment regimens.
Can I take TRX2® Molecular Food Supplement for Hair with prescription drugs?
According to the US-based Natural Medicines Comprehensive Database (NMCD), L-carnitine (one of the major ingredients in TRX2® Molecular Food Supplement for Hair capsules), can increase the effects of anticoagulants. Customers taking anticoagulants therefore should check with their healthcare professional before embarking upon a regimen that includes TRX2®. With regards to the other ingredients in TRX2® Molecular Food Supplement for Hair, the NMCD recommends that people taking anti-diabetes drugs, people consuming large quantities of alcohol and people who have frequent attacks of gout despite uricosuric therapy should consult their healthcare professional before starting TRX2® supplementation.
Of course, before taking any dietary supplement and prescription drug simultaneously, you should always consult with your doctor or healthcare professional.
If TRX2® is taken with minoxidil would it enhance results? If later I stopped with minoxidil but continued with TRX2® would hair loss start again?
Generally TRX2® is designed to be effective on its own. Hence there is no need to complement it with minoxidil. In fact all our study results are based on patients who have been only used TRX2® and no other treatment – check out http://www.trx2.com/research.
However, customers who have been using minoxidil for years and have experienced a decrease of efficacy over time have experienced enhanced efficacy once they started using TRX2® in combination with another product. Hence, there is no reason why a customer cannot use both if he or she wishes to do so. If, later on, a decision is made to stop taking minoxidil but to continue taking just TRX2®, it is unlikely that there would be negative results. (However, again we have not conducted studies on this – TRX2® is designed to be effective on its own.)
Continuous intake of TRX2® is important as it works together with your metabolism. It is not a cure. Unfortunately, there isn’t a cure yet for androgenetic alopecia (however, we are working hard on this and the majority of our research is focused on this).
Taking anti-depressants with TRX2®
We can only advise you to talk to your doctor or healthcare specialist when combining any new treatment with anti-depressants. Legally, we are not able to give advice.
Storage of food supplements
Where and how should I properly store your food supplements?
We recommend storing food supplements in a dry place and at slightly cooler temperatures, simply because this will reduce oxidation of the ingredients.
TRX2® contains L-Carnitine-L-Tartrate, which may start melting if the temperature is too hot (but this would need to be much higher than 85 Fahrenheit/30 Celsius).
Is it OK to store multiple months’ supply of food supplements in a plastic container?
We recommend keeping your supplies in the glass container provided. There are several reasons for this. The glass bottle, which we provide, protects your supplies from oxidation as well as UV light radiation. Furthermore, the glass container has an originality seal – this way you can be absolutely sure of the high quality characteristics of the product. We cannot guarantee the noted expiration date, if supplies are not kept in the glass container.
Are your food supplements safe for those who are allergic to gluten and dairy products?
As indicated, all ingredients of our food supplements are of naturally-based and produced at the highest standards of quality. The product should not contain any gluten and/or dairy fats. Also, please note that our company cannot advise you on any individual health related issues and therefore cannot take any responsibility for possible side effects when taking our food supplements. If there is any doubt, please consult your doctor and/or healthcare professional.
Are there known side effects from taking your products?
Our food supplements contain only naturally-based ingredients and therefore side effects and cross-interactions (e.g. with medications) are minimal.A very small number of customers experience an upset stomach but this can be avoided if you take our food supplements with your largest meal of the day.Please, note, we can’t advise you in medical terms. We advise consumers to consult a doctor or healthcare professional before changing their diet to include our food supplements, especially if they are on a special diet and/or take other medications (e.g. against hypertension, diabetes, etc.).
Does TRX2® cause shedding of hair?
Most patients do not report shedding as a side effect when using our supplement. Still, in some instances shedding may occur if TRX2® is being used in conjunction with treatments such as minoxidil (Rogaine). If shedding does occur, you can expect your hair to re-grow during the normal course of treatment.
Mild shedding is common when starting many new hair loss products, although it is not usually reported with TRX2®. Overall, shedding means that miniaturised hairs are starting a new cycle. If this was stimulated due to TRX2®, you can expect the hairs (when they grow back and re-cycle) to become thicker and stronger.
Shedding can be a normal part of your hair cycle (many people report increased shedding during wintertime, springtime, etc.) and should not be permanent. If your shedding becomes worse, you should always contact your personal doctor/physician.
Can TRX2® grow body hair?
Based on our studies performed to date and based on the customer experiences we have gathered so far, there shouldn’t be any extensive hair growth on body parts other than your head. The ingredients in TRX2® are suppose to act on a highly specific form of potassium ion channels (called SUR1) that are only supposed to be present in human head hair follicles, and therefore would weaken the argument that excessive hair growth occurs in body parts other than your head.
Can women experiencing hair loss/thinning use TRX2® as well as men?
Yes, TRX2® is for both women and men. You should be able to expect your first positive results after around 5 months, depending on your metabolism and individual circumstances.
We recognise that hair loss can be a very detrimental condition for many patients, for both women and men. Those who invest their time and money into our products expect results, and we do not take this responsibility lightly.
Currently, one of the most common treatments for women with androgenetic alopecia is Women’s 2% Minoxidil. Although the use of Minoxidil is widespread, there are a lot of female users who are left unsatisfied with the results they achieve. As a potassium-ion channel opener, TRX2® stimulates the same pathways as Minoxidil, and the two treatments often have a synergistic affect. Therefore, women with significant hair loss can consider using both products simultaneously.
Although we cannot guarantee that all of the hair will grow back, we are confident that TRX2® (with or without Minoxidil) will improve the current condition to a noticeable degree. Fighting hair loss requires a multi-faceted approach that stimulates the formation of new hair follicles, increases the diameter of existing follicles, and prolongs the anagen phase of hair shafts (reducing shedding and fallout).
By restoring the function of potassium-ion channels within hair follicles, TRX2® supplementation accomplishes many of these goals. Because our product uses natural ingredients and it does not rely on the elimination of androgens, it is effective in women and it is safe for long-term use.
Is TRX2® appropriate for children?
We don’t have any data on children, and we only knowingly sell our products to adults.
We recommend customers to consult with their personal doctor/healthcare professional about whether TRX2® is suitable for their children.
TRX2® Molecular Food Supplement for Hair – Product Information Brochure
TRX2® Molecular Food Supplement for Hair – Customer Information leaflet
TRX2® Hair Revitalising Foam – Customer Information leaflet
TRX2® Hair Revitalising Lotion – Customer Information leaflet
TRX2® Molecular Food Supplement for Hair – Multilingual Customer Information Booklet
Got another question?
Send your question to one of our Support Agents who are ready to assist you in the most convenient way.
Shipping Info and Rates
|UK (GBP)||North America (USD)||Germany (EUR)||Zone 1 (EUR)||Zone 2 (EUR)||Zone 3 (EUR)||Zone 4 (EUR)|
|Autodelivery Supersaver Programme||FREE||FREE||FREE||FREE||€24.90||€26.90||€32.90|
|FREE SHIPPING (Total order value)||⩾ £60||⩾ $150||⩾ €75||⩾ €125||⩾ €180||⩾ €180||⩾ €180|
- - Worldwide shipping
- - Includes liability as per the conventions of the Universal Postal Union
- - Shipment tracking included
- - Shipping times can significantly vary between countries: Usually 3-8 days within EU and 8-15 days for most the international orders.
- United Kingdom (excluding Gibraltar)
Zone North America
- United States
|Bulgaria||Netherlands (except Non EU territories)|
|Denmark (except the Faroe Islands, Greenland)||Austria|
|Finland (except the Aland islands)||Portugal|
|France(except overseas departments and territories)||Romania|
|Greece (except Mount Athos)||Sweden|
|Italy (except Livigno and Campione d'Italia)||Spain (exept the Canary Islands, Ceuta+Melilla)|
|China||Korea ( Southern+Northern)|
All countries and territories not covered by zones Germany, UK, North America, 1, 2 or 3.