Eyelash Vitality Serum FAQ

  • How long will it take to see results?
    • The outcome for individuals using The EYELASH VITALITY SERUM varies from person to person. First results may appear as early as 2 weeks after the first application. For others, the results will not be apparent until 6-8 weeks later. However, for the majority of customers, the first visible results may be expected after 4 weeks*.
  • How should I apply the EYELASH VITALITY SERUM?
    • 1. Thoroughly remove any eye make-up or cream using a mild cleansing solution.
      2. When removing the applicator from the bottle, wipe off any excess serum on the rim.
      3. Apply the EYELASH VITALITY SERUM to the bottom of the upper lashes along the lash line from the corner of the eye outwards. One stroke per application is sufficient.
      4. Apply the serum in the same way to the lower lash line.
      5. Use the serum twice a day, in the morning and before bedtime, in order to achieve the best possible result.
      6. Wait until the serum has been absorbed before applying make-up or cream.eyelash faq


      Keep out of reach of children. Store at room temperature. In case of contact with eyes, rinse immediately with cold water. In the unlikely event of persisting irritation, cease use and seek medical advice. For external use only.

  • Can I use mascara, eye make-up or eye cream during the treatment with EYELASH VITALITY SERUM?
    • Yes, you can follow your daily skin care routine while using the serum, provided it is not harmful to eyelids and lashes. Please make sure you follow the directions in the information booklet and apply the serum only when your eyelids and lashes are dry and free from grease.
  • At what age can I start using the EYELASH VITALITY SERUM?
    • Adults 18 years and older can use the EYELASH VITALITY SERUM.
  • Can the EYELASH VITALITY SERUM harm the skin of my eyelids?
    • The EYELASH VITALITY SERUM has been dermatologically and ophthalmologically tested, with results that show it has excellent tolerability for use on periocular skin. We have taken great care to formulate the serum  in compliance with the highest safety standards. Nevertheless, it shouldn't be used in the case of known sensitivities or allergies to one or more of the serum's ingredients. If you experience any adverse reaction, cease use of the serum immediately and seek medical advice.

  • When should I not use the product?
    • In principle, the EYELASH VITALITY SERUM should only be used by adults 18 years of age and older. It should not be used in case of:
      - An allergy to any of the ingredients contained in the serum
      - Eyes that are irritated, inflamed or infected
      - Other reasons for incompatibility.
      If you are unsure, seek medical advice before using it for the first time.

  • How should I store the EYELASH VITALITY SERUM?
    • The EYELASH VITALITY SERUM should be protected from sunlight. Store it at room temperature. Keep it out of the reach of children.

  • What are the ingredients of the EYELASH VITALITY SERUM?
    • Ingredients: Aqua (Water), Pentylene Glycol, Glycerin, Carnitine Tartrate, Arginine, Sodium Hyaluronate, Sodium Polyphosphate, Biotinoyl Tripeptide-1, Biotin, Curcuma Longa (Turmeric) Callus Culture Conditioned Media, Gluconolactone, Adenosine, Niacinamide, Valine, Isoleucine, Panthenol, Sodium Ascorbyl Phosphate, Leucine, Sodium Tocopheryl Phosphate, Vitis Vinifera (Grape) Seed Extract, Euterpe Oleracea (Acai) Fruit Extract, Phenoxyethanol, Tocopherol, Sodium Benzoate, Potassium Sorbate, Dipotassium Phosphate, Disodium Phosphate, Trideceth-9, PEG-40 Hydrogenated Castor Oil, Propylene Glycol, Alcohol Denat.