Shipping and Delivery
At Oxford Biolabs we try to deliver your supplies anytime anywhere.
Save on Shipping
Because international shipping costs are high, you may prefer ordering multiple month supplies at once to save on shipping costs to take advantage of a preferential rates. Free shipping cost is available for each customer and depends on total order value. Please find the up-to-date shipping rates here:
Delivery Options and Times
International orders are shipped no later than 1 business day after receipt and credit authorisation. We deliver using internationally reputable couriers. Oxford Biolabs issues shipping confirmation e-mails with tracking numbers to customers who provide an e-mail address.
Import Taxes
Customers are responsible for any import taxes, customs duties, sales taxes and any other levies that may be assessed by the local country.
Did Brexit affect our deliveries?
No, our shipping mechanism remains the same where UK based deliveries are handled by our UK warehouse. Orders to the US, Canada and Mexico are handled by our US warehouse. Other orders within and outside the EU are covered by our German warehouse.
Shipping Restrictions
Customers are responsible for making sure that they are allowed to import our dietary supplement and cosmetic products. If customs in your country returns your order to us for any reason, we will refund to your credit card account the total of your purchase minus twice your shipping charge (because we must pay our carrier the same shipping charge to return the order to us), plus any other charges incurred, such as quarantine or warehousing fees assessed by Customs in your country.
Multiple Shipping Addresses
To ship to more than one address, please place a separate order for each shipping address.
Customer Service
If you have questions about your order, you may e-mail your enquiry to contact@oxfordbiolabs.com . Customer service hours are as follows:
- 7 a.m. to 5 p.m. Pacific Time, Monday through Friday.
- UK (GMT): 7 a.m. - 5 p.m.
- Europe (CET): 8 a.m. - 6 p.m.
Please add our contact email address support@oxfordbiolabs.com and contact@oxfordbiolabs.com to your address book/whitelist to avoid that important notifications go to SPAM folder.
Returns policy
Unless otherwise indicated on the invoice you received with your package, return the unopened bottle(s) to:
For non-USA customers:
OR